Destroy someones Amazon rating with their approval

I'm furious.  I have been selling on Amazon for some time now and have never had a problem, up until last month.

A buyer purchased an academic book from me.  I posted it with my usual Certificate of Posting on a Friday.  It was posted 2nd class.  On the Monday morning, effectively given just 1 day to get to the buyer (with no post on a Sunday), the buyer left me bad feedback!  He rated me at '1' saying the book never arrived.


Of course, I assumed therefore that he was clearly an idiot and that Amazon would remove the rating.  I assumed incorrectly - on one count at least!  

I put in a complaint to Amazon to have the rating removed, stating clearly that there was not adequate time allowed for the book to have arrived.  Amazon sent me back a bog standard reply saying the feedback did not breach any of their rules (did not use profanity, did not identify my address).  I was incredulous so sent a further reply, copying the Certificate of Posting I had obtained to prove when I posted it (late afternoon on the Friday).  They came back to me again with the same email.  

So, Amazon allow buyers to put up rating 1 feedback any time they like.  There is no sensible time period that must elapse before such rating is applied.

I contacted the buyer stating that I had a Certificate of Posting and if the item did not turn up, he would receive a refund.  I never heard from him.  My only recourse?  Leave a 'note' on his feedback to explain what happened.  I've asked him to retract the feedback - no claim for item so I assume he has it now, the f**ktard! - but no response to that either.

My rating has now dropped from 100% to 92%.  That's a big drop and has a big impact on an individual as a seller.  I know this myself. Given someone who has 98%+, I'd even pay a bit extra to buy from them than anyone with a lower rating.

Thanks Amazon for effectively stopping me selling now!

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